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We’re here to help with sizing, orders, returns, and product questions.

  • Fast replies
  • Detailed QC answers
  • 30-day returns

How can we help?

Checking hours… Mon–Fri 9:00–18:00 ET

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[email protected]

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Help Center / FAQ

Get quick answers about sizing, care, returns, and more.

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Returns & Exchanges

30-day returns on unworn pairs with original packaging.

Start a return

Size & Fit Advice

Match insole length and choose the right Ace or Basket High.

Ask sizing

Send us a message

Average response time: under 4 business hours.

Max 5MB. Upload QC photos, receipts, or screenshots.

Returns & Exchanges

  • 30-day returns in unworn condition with original packaging and tags.
  • Size exchanges are held for 48 hours after you notify support.
  • Refunds issued to original payment method within 3–5 business days.
View full policy
  1. Email support with your Order ID and reason for return.
  2. We’ll confirm eligibility and send a return label if applicable.
  3. Pack securely and ship within 7 days of approval.
Start a return via email

Size & Fit Help

Ace High runs regular to slightly narrow; Basket High runs regular to roomy. Compare posted insole lengths against your foot in CM for the best match.

  • Measure your foot at day’s end for accuracy.
  • Match to insole length in the listing size chart.
  • Between sizes in Ace High? Most choose the larger size.
Ask for sizing advice
Fit Tip Include foot length in CM

We’ll reply with the best size per model and stock availability.

Frequently Asked Questions

Are all Gucci high top sneakers on guccihightopsneakers.org authentic?
Yes. Each pair passes intake verification, materials inspection under UV, and final photo-documented QC. We publish the checks on the listing and archive the macro shots by pair ID.
Do Gucci high top sneakers run true to size?
Ace High runs regular to slightly narrow; Basket High runs regular to roomy. We post insole lengths and a fit tag for every size so you can match your foot in CM.
What is the return policy?
Returns are accepted within 30 days in unworn condition with original packaging and tags. Size exchanges are held for 48 hours once you notify support.
How do I care for white leather high tops?
Wipe after wear with a damp cloth, dry fully, then use a neutral leather cream monthly. Keep shoe trees inside to reduce creasing.
What models do you carry most often?
Our core lineup is gucci ace high top sneakers, gucci basket high top sneakers, and premium gucci leather high top sneakers in white, black, and brown GG canvas trims.

Visit or write to us

Gucci High Top Sneakers

172 Mercer St, New York, NY 10012

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Still need help?

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